Refund Policy

This policy covers Collectji subscription fees — what a Merchant pays us for access to the Service.

It does not cover goods bought from a Merchant and collected at a pickup point. Collectji does not sell those goods, is not a party to that sale, and never handles the money for it — payment happens in person, directly between the customer and the Store Keeper. If you want to return an item you collected, that is between you and the Merchant you bought it from, under their own returns policy.

If you are subscribing to Collectji for the first time and it is not right for your business, email us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.

Every plan is billed monthly — we do not sell annual subscriptions. Cancel at any time from your account. Cancelling stops future charges and your access continues to the end of the month you have already paid for. We do not refund part of a month that has already started, because the Service was available to you for it.

If the Service is unavailable for an extended period because of a fault on our side, or you were charged for something you did not subscribe to, tell us and we will put it right — by refund or by credit, whichever you prefer. This sits outside the windows above; a billing error is not something you should lose the right to correct because time passed.

• Periods you have already used, outside the 14-day first-subscription window.
• Accounts closed by us for a breach of the Terms of Service.
• Goods collected at a pickup point — see the first section.

Email support@collectji.com from the address on your account, telling us which payment you mean. We aim to respond within two business days. Approved refunds go back to the original payment method, and how long they take to appear depends on your bank or card issuer rather than on us.

We may update this policy. The version that applies to a payment is the one published when you made it, so a later change cannot reduce a refund right you already had.